• Application Deadline: Thu, 1 May 2025 00:00:00 GMT
• Position: Hotel and Apartment Reservation Officers



• Job Type Full Time



• Qualification BA/BSc/HND , NCE , OND



• Experience 6 - 13 years



• Location Abuja




• Job Field Hospitality / Hotel / Restaurant 
  
  




• Salary Range ₦50,000 - ₦100,000/month
  
  

We are looking for qualified applicants who have worked in the capacity of a Reservation manager, led teams and has operational competencies to join our unique team as a reservation manager in any of our numerous property.

Job Description

• Handling all operational and administrative task for the apartment.


• Respond to maintenance issues from time to time.


• Warmly greeting and thanking guests in a sincere and friendly manner.


• Coordinating with housekeeping staff to ensure clean, tidy, and well-furnished rooms to meet guests' needs.


• Confirming group reservations and organizing personalized services for VIP customers and event attendees.


• Upselling additional facilities and services when appropriate.


• Maintaining updated records of bookings and payments.


• Efficiently checking guests in on arrival and out on departure.


• Posting charges to appropriate guest accounts.


• Anticipating and addressing guests' needs, resolving problems, and handling complaints professionally.


• Assisting the reservations manager with booking processes.


• Collaborating with internal departments for seamless guest satisfaction.


• Complying with company procedures and safety policies.


• Performing daily checklist duties.


• Providing information about the hotel, available rooms, rates, and amenities.


• Responding to client complaints in a timely and professional manner.


• Any other task assigned by the management.

Requirements:

• A degree in Hotel Management is a plus.


• Excellent communication and organizational skills.


• Previous work experience as a Hotel Front Office or Guest Service Agent, Receptionist, or similar role.


• Familiarity with hotel reservation software, such as Opera, Micros, etc.


• Understanding of travel planning websites like Booking and TripAdvisor.


• Customer service attitude