• Application Deadline: Wed, 30 Apr 2025 00:00:00 GMT
• Position: POS Support Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Lagos




• Job Field Banking 
  
  




• Salary Range ₦150,000 - ₦200,000/month
  
  

Key Responsibilities:

1. POS System Support:
   
   
   
   
   • Provide technical support for all POS hardware and software issues.
   
   
   • Troubleshoot, diagnose, and resolve POS-related problems (including hardware, software, and network connectivity issues).
   
   
   • Install, configure, and update POS software and hardware components.
   
   
   
   


2. System Maintenance & Upgrades:
   
   
   
   • Perform routine maintenance checks to ensure the POS systems are functioning efficiently.
   
   
   • Ensure POS software is up-to-date with the latest patches and updates.
   
   
   • Assist in system migrations, software rollouts, and POS hardware upgrades as necessary.
   
   
   
   


3. Troubleshooting & Issue Resolution:
   
   
   
   • Respond promptly to system errors and failures, minimizing downtime.
   
   
   • Analyze and diagnose root causes of recurring POS issues and recommend preventive measures.
   
   
   • Provide on-site and remote troubleshooting support for POS systems across various locations.
   
   
   
   


4. Collaboration & Coordination:
   
   
   
   • Collaborate with the IT team and other departments to implement and maintain POS-related infrastructure.
   
   
   • Work with vendors to escalate issues that require specialized support.
   
   
   • Train staff on POS software and hardware usage and ensure effective troubleshooting techniques.
   
   
   
   


5. Documentation & Reporting:
   
   
   
   • Maintain detailed records of all support requests, troubleshooting steps, and resolutions.
   
   
   • Generate regular reports on the status of POS systems, including downtime, maintenance, and performance metrics.
   
   
   • Assist with developing internal documentation for POS system operation and troubleshooting guides.
   
   
   
   


6. Security & Compliance:
   
   
   
   • Ensure POS systems comply with company security protocols, including data protection and PCI DSS standards.
   
   
   • Monitor and manage user access control to POS systems, ensuring proper authorization levels.
   
   
   
   

Skills --& Qualifications:

• Proven experience in IT support, with a focus on POS systems (2+ years preferred).


• Strong understanding of POS hardware, software, and network configurations.


• Excellent troubleshooting skills and the ability to resolve technical issues efficiently.


• Knowledge of POS software (such as NCR, Verifone, or similar platforms) and hardware.


• Experience with system diagnostics, upgrades, and maintenance procedures.


• Basic networking knowledge, including LAN/WAN configurations and troubleshooting.


• Good communication skills to interact with non-technical staff and vendors.


• Ability to work independently and as part of a team in a fast-paced environment.


• Strong organizational and time management skills to prioritize tasks effectively.

Preferred Qualifications:

• Experience with remote support tools and ticketing systems.


• Familiarity with retail environments and the operations of a POS system.

Working Conditions:

Occasional travel to various store locations