• Application Deadline: Wed, 20 Jul 2022 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Customer Care 
  

Our client, a reputable firm in REAL ESTATE SECTOR is looking to fill the role of a customer service representative

Responsibilities

•  Maintaining a positive, empathetic, and professional attitude toward customers at all times.


•  Responding promptly to customer inquiries.


•  Communicating with customers through various channels.


•  Acknowledging and resolving customer complaints.


•  Knowing our products inside and out so that you can answer questions.


•  Processing orders, forms, applications, and requests.


•  Keeping records of customer interactions, transactions, comments, and complaints.


•  Communicating and coordinating with colleagues as necessary.


•  Providing feedback on the efficiency of the customer service process.


•  Managing a team of junior customer service representatives.


•  Ensure customer satisfaction and provide professional customer support.

Requirements

•  Bsc in related field


• Minimum of 3 years experience as a customer service representative


•  Ability to stay calm when customers are stressed or upset.


•  Comfortable using computers.


•  Experience working with customer support.


•  Employees with excellent customer service skills can have a massive impact on a company's bottom line


• Good communication skills