• Application Deadline:
• Position: Head of Payment Operations



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Finance / Accounting / Audit 
  
  

About the Job

• ORDA is looking for a Head of Payment Operations to lead our Payment Operations and Reconciliation team as we scale our platform across Africa. 


• You will be responsible for overseeing all payment flows — card processing, mobile money, bank transfers, and merchant settlements — while managing exceptions, disputes, investigations, and resolutions.


• This is a senior leadership role. You’ll set the strategy, define key operational metrics, and drive the execution of ORDA’s payment operations across our African markets. 


• You’ll work closely with banks, fintech partners, and card schemes (Visa, Mastercard) to optimize success rates, uphold SLAs, and improve the merchant experience.


• At ORDA, you’ll be at the center of digitizing Africa’s restaurants and retail sector, enabling seamless, reliable, and scalable payment operations for merchants across the continent. 


• If you're excited by the challenge of building infrastructure that powers the backbone of African commerce, we’d love to meet you.

Key Responsibilities

• Lead and develop the Payment Operations team, setting clear objectives, deliverables, and regular reviews to meet internal SLAs and quality standards.


• Own the end-to-end operational framework, including policies, internal controls, and KPIs to ensure world-class payment support.


• Oversee daily reconciliation of inbound and outbound payment flows across cards, mobile money, and bank transfers — including terminal settlements and merchant payouts.


• Manage relationships with partner banks, mobile money operators, card networks (Visa, Mastercard), and processors.


• Lead the operational execution of terminal card processing, chargebacks, settlements, disputes, and investigations.


• Develop strategies to improve payment success rates, reduce exceptions, and proactively manage risks and issues.


• Drive implementation of best-in-class back-office operations and continuous process improvement.


• Produce periodic liquidity and cash flow forecasts to ensure payment processing runs smoothly.


• Work closely with Compliance, Risk, and Audit teams to ensure alignment with all local regulations across our markets, including KYC, AML, and data protection.


• Evaluate and implement new tools, technologies, or partnerships to enhance payment operations.


• Support commercial teams with operational insight for new markets and product launches.


• Coach, mentor, and develop a resilient, high-performing payment operations team.

Requirements

Ideal Experience and Skills:

• Proven experience scaling payment operations within a fintech, bank, or payments company — ideally in emerging markets or African ecosystems.


• Strong understanding of card processing flows (Visa, Mastercard), terminal settlements, and dispute resolution.


• Deep knowledge of mobile money operations and bank transfers, including reconciliation and exception handling.


• Familiarity with payment schemes and clearing systems such as SWIFT, SEPA, ACH, RTGS, NIBSS, and mobile money rails.


• Expertise in reconciliation processes — balancing back-office systems against bank, processor, and wallet statements.


• Strong knowledge of payment compliance, regulatory frameworks, and risk management practices.


• Ability to build processes and teams from scratch, with a hands-on approach to solving problems.


• Data-driven decision-maker with strong analytical and reporting skills.


• Excellent communication, leadership, and stakeholder management skills.


• Resilient, adaptable, and comfortable working in high-growth, fast-changing environments.

Nice to Have:

• Previous experience with African payment ecosystems (Nigeria, Kenya, Ghana, South Africa).


• Familiarity with merchant acquiring, POS terminals, and payment gateways.


• Understanding of liquidity management and treasury operations.


• Knowledge of SaaS platforms or enterprise software in payments.