• Application Deadline:
• Position: Customer Service Officer (Telemedicine Experience)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• City Lekki




• Job Field Customer Care 
  
  

Job Summary

• Our client is seeking a dedicated and experienced Customer Service Officer with a strong background in telemedicine to join our team. 


• The ideal candidate will possess excellent communication skills, a deep understanding of telehealth services, and the ability to provide exceptional customer support in a healthcare environment. 


• You will play a crucial role in helping patients navigate platforms, resolving inquiries, and ensuring a positive experience with our services.

Responsibilities

• Customer Support: Provide friendly, professional, and efficient customer support to patients via phone, email, and online chat, addressing queries regarding appointments, services, and platform usage.


• Telemedicine Platform Assistance: Guide patients through platform usage, assisting with technical troubleshooting, appointment scheduling, and accessing virtual consultations.


• Issue Resolution: Address any patient concerns or issues, ensuring timely resolutions while maintaining a high level of customer satisfaction.


• Appointment Management: Assist patients with booking, rescheduling, or canceling appointments, ensuring accurate records are maintained.


• Technical Support: Offer guidance to patients on how to troubleshoot common technical issues related to video consultations, device compatibility, and internet connectivity.


• Collaboration with Healthcare Providers:Work closely with medical staff, including doctors to ensure smooth operations.


• Patient Education: Provide clear instructions and guidance on the benefits and procedures of the services, empowering patients to confidently use the platform.


• Documentation and Reporting: Maintain accurate records of customer interactions and issues, and provide feedback on recurring issues or improvements to the telemedicine system.

Educational Qualification and Experience

• Education: Candidates should possess a Degree in any related field such as Business Administration, Marketing, Communication, or any related field.


• Experience: Previous experience in a customer service role, preferably with exposure to telemedicine or healthcare-related services.


• Telemedicine Knowledge: Familiarity with telemedicine platforms, video conferencing tools, and basic troubleshooting techniques.


• Technical Proficiency: Comfortable with technology, including virtual meeting platforms (e.g., Zoom, Telehealth apps) and basic office software (e.g., Microsoft Office, CRM systems)


• Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical information in a clear, patient-friendly manner.


• Customer-Focused: Demonstrated ability to maintain professionalism, empathy, and patience when assisting patients, especially in high-pressure situations.


• Problem-Solving Skills: Strong analytical skills to quickly assess issues and provide effective solutions.

What We Ofer

• Competitive salary and benefits package.


• Opportunities for career growth and development.


• A dynamic and collaborative work environment.