• Application Deadline:
• Position: Guest Service Agent



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Hospitality / Hotel / Restaurant 
  
  

Job Summary

• A Guest Service Agent is responsible for providing excellent customer service to hotel guests by handling check-ins, check-outs, reservations, and inquiries. 


• They serve as the primary point of contact for guests, ensuring a seamless and pleasant stay.

Key Responsibilities

Front Desk Operations:

• Welcome guests warmly and assist with check-in and check-out procedures.


• Process room assignments, key issuance, and payments accurately.


• Maintain guest records and update profiles in the hotel management system.

Guest Assistance & Customer Service:

• Respond to guest inquiries, requests, and concerns professionally.


• Provide information on hotel services, amenities, and local attractions.


• Handle special requests such as room upgrades, late check-outs, or special accommodations.

Reservations & Billing:

• Manage room reservations and cancellations efficiently.


• Process payments, issue invoices, and ensure accurate billing.


• Assist with night audits and daily financial reconciliation as needed.

Problem Resolution & Communication:

• Address guest complaints and escalate unresolved issues to management.


• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.


• Follow up on guest concerns to ensure satisfaction.

Compliance & Professionalism:

• Adhere to hotel policies, safety procedures, and service standards.


• Maintain a professional appearance and demeanor at all times.


• Uphold confidentiality and security measures regarding guest information.

Requirements

• High school diploma or equivalent; a degree in Hospitality Management is a plus.


• Previous experience in front desk, guest services, or customer service (preferred).


• Strong communication, problem-solving, and interpersonal skills.


• Proficiency in hotel management software (e.g., Opera, PMS) and basic computer skills.


• Ability to handle stressful situations and multitask effectively.


• Attention to detail and a strong commitment to guest satisfaction.


• Flexibility to work shifts, weekends, and holidays.


• Multilingual skills (preferred but not required).