• Application Deadline: Tue, 15 Apr 2025 00:00:00 GMT
• Position: Hotel Front Office Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Oyo




• City Ibadan




• Job Field Hospitality / Hotel / Restaurant 
  
  

Job Summary

• As the Guest Services Manager, you will oversee the front desk operations, lead the front desk team, and ensure exceptional customer service.


• Manage room inventory, maximize occupancy, and maintain high levels of guest satisfaction.

Job Responsibilities

Front Desk Operations:

• Supervise front desk staff, providing guidance and feedback.


• Monitor front desk activities, ensuring efficient check-ins, check-outs, and room assignments.

Team Management:

• Recruit, train, and develop front desk staff.


• Conduct performance evaluations, provide coaching, and address performance issues.

Room Inventory Management:

• Manage room inventory, maximizing occupancy and revenue.


• Monitor room availability, making adjustments as needed.

Guest Satisfaction:

• Ensure high levels of guest satisfaction, resolving complaints and concerns.


• Implement initiatives to improve guest satisfaction and loyalty.

Revenue Management:

• Analyze occupancy, rate, and revenue trends.


• Make recommendations to optimize revenue and occupancy.

Communication:

• Liaise with other departments (e.g., housekeeping, F&B) to ensure seamless service.


• Communicate with guests, provide information and resolve issues.

Administrative Tasks:

• Prepare reports, analyze data, and maintain accurate records.


• Update hotel software and systems as required.