Job Description
JOB SUMMARY :
Our client in the fashion industry is looking for a Senior Sales Representative to join their team. This role is pivotal in ensuring an exceptional shopping experience for customers by providing personalized styling advice, fostering long-term relationships, and assisting with store operations. The ideal candidate will have a passion for fashion, a keen understanding of customer needs, and the ability to lead by example in a sales-driven environment.
HOURS: Mon- Saturday (One day Off)
SALARY: 300,000-350,000
RESPONSIBILITIES
- Welcome customers warmly, creating a positive and inviting atmosphere in the store.
- Provide personalized styling advice and product recommendations tailored to individual customer needs.
- Respond to client inquiries within 15 minutes of receipt, ensuring prompt and professional communication.
- Assist customers with purchases, including processing transactions at the pos system.
- Develop a comprehensive understanding of product details, including fabrics, designs, and brand heritage.
- Support merchandising efforts by replenishing stock, arranging displays, and maintaining the visual appeal of the store.
- Assist junior sales associates in achieving sales targets and individual performance goals.
- Process transactions efficiently, including handling cash, credit card payments, and issuing refunds as authorized.
- Open and close the store following standard operating procedures.
- Provide support to the store manager and collaborate on operational tasks.
- Recommend refunds to the retail operations manager and authorize discounts of up to 10% for customer purchases.
- Participate in buying meetings to contribute insights on product selection.
- Build lasting relationships with clients through exceptional service and personalized follow-up.
- Capture and maintain customer information to ensure effective follow-up and personalized communication.
Requirements
- A minimum of 3 years' experience in a retail sales role, preferably in the fashion industry.
- A passion for fashion and a strong understanding of customer preferences and trends.
- Excellent communication and interpersonal skills with the ability to build relationships.
- Proven ability to meet and exceed sales targets.
- Experience with pos systems and handling cash/credit card transactions.
- Strong organizational and time-management skills.
- Ability to lead and mentor junior sales associates.
- A customer-first mindset and dedication to providing exceptional service.
- A high school diploma or equivalent; a degree in fashion, business, or related field is a plus.
Pay: ₦300,000.00 - ₦350,000.00 per month