• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• Job Field Customer Care 
  
  




• Salary Range ₦150,000 - ₦200,000/month
  
  

Job Summary:

The Customer Service Representative is the primary point of contact for our customers, responsible for providing exceptional service and support. This role involves addressing customer inquiries, resolving issues, processing requests, and ensuring a positive customer experience. The ideal candidate will be empathetic, detail-oriented, and possess excellent communication and problem-solving skills.   

Responsibilities:

• Customer Interaction:
  
  
  
  
  • Respond promptly and professionally to customer inquiries via phone, email, chat, and potentially other channels.   
  
  
  • Identify and assess customers' needs to achieve satisfaction.
  
  
  • Provide accurate, relevant, and up-to-date information regarding products, services, policies, and procedures.
  
  
  • Handle and resolve customer complaints, providing appropriate solutions and alternatives within the time limits and following up to ensure resolution.   
  
  
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.   
  
  
  
  


• Problem Solving & Issue Resolution:
  
  
  
  • Troubleshoot customer issues and escalate complex problems to the appropriate department or supervisor when necessary.
  
  
  • Document customer interactions and resolutions accurately in the relevant systems.
  
  
  • Follow up on customer interactions to ensure their issues are resolved to their satisfaction.
  
  
  • Identify and analyze trends in customer inquiries and complaints to provide feedback for process improvement.
  
  
  
  


• Product & Service Knowledge:
  
  
  
  • Develop and thoroughly understand the company's products, services, and policies.
  
  
  • Stay informed about new product features, updates, and promotions.
  
  
  
  


• Team Collaboration:
  
  
  
  • Work collaboratively with other team members and departments to ensure seamless customer service.
  
  
  • Contribute to a positive and supportive team environment.
  
  
  • Share best practices and knowledge with colleagues.
  
  
  
  

Qualifications:

•  High School Diploma, Bachelor's Degree, or equivalent experience.


•  1-3 years of experience in a customer service role.


• Excellent verbal and written communication skills.


• Strong active listening and problem-solving skills.


• Ability to empathize with customers and remain calm under pressure.


• Proficiency in using computer systems.


• Strong organizational skills and attention to detail.


• Ability to multitask and prioritize effectively.


• A positive and customer-centric attitude.

Key Competencies:

• Customer Focus


• Communication Skills


• Problem Solving


• Empathy


• Attention to Detail


• Time Management


• Teamwork

Benefits:

The company recognizes that international work assignments offer valuable professional development opportunities for our employees, contributing to a more globally aware and skilled workforce. To enhance our understanding of diverse markets, traveling for work internationally facilitates the acquisition of critical cross-cultural competencies within our team.