• Application Deadline: Tue, 8 Apr 2025 00:00:00 GMT
• Position: Manager - NES Regional North



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 6 - 13 years



• Location Lagos




• Job Field Engineering / Technical  , ICT / Computer 
  
  

Mission:

• Responsible for the management of Network Enterprise Services and Fixed Broadband Services Operations in the region. 


• To manage NES regional operations activities and provide top class post implementation support for MTNN Enterprise and Fixed Broadband Services.

Description:

• Manage the activities of the NES operations in the region.


• Manage the NES region to ensure service vendors and 3rd party contractors responsible for routine and call-out maintenance of NES networks and systems are performing within agreed SLA.


• Monitor regional network performance, MSV coverage clusters and configuration to ensure operational presence in the cities under the region are adequately supported to meet and conformance with signed KPI’s.


• Work closely with RTMs to handle local network queries raised by the stakeholder teams (Client Success team, NSMC)


• Support supply chain in technical evaluations of all new vendors or intending vendors.


• Manage and ensure full scoping of all requests sent to supply chain.


• Set individual objectives for team members.


• Support the SM by providing timely field sensitive feedback.


• Understanding the telecommunication industry local trends and developments in order to assess the impact on MTN’s NES current and future business.


• Drive MTN Nigeria quality control process – Acceptance Test Procedure of Enterprise and FBB Services, Planned Preventive Maintenance, and HQ Redundancy failover.


• Process development and optimization.


• Manage the provision of specialist technical support to all other departments in the region regarding the network and optimize the use of resources within the region.


• Provide weekly, monthly and quarterly performance reports to identified stakeholders.


• Inter department collaboration / interface with other Network group department, Enterprise Business, Fixed Broadband Service and stakeholders.


• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.


• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.


• Identify resources needed and assign individual responsibilities as well as set up key performance indicators for team members.

Education:

• A first degree in Electrical / Electronic Engineering/Computer or Telecommunications Engineering


• Management Degree will be an advantage.


• Fluent in English

Experience:

6 - 13 years’ experience which includes:

• A minimum of 3 years’ experience in telecommunications environment, with experience in supervising or managing others


• Experience working in a medium to large organization.


• Experience in Radio Access Network, Fiber, FTTX Operation and Maintenance.


• Performance Management in a Telecommunications Environment


• Experience in Managed Service environment in a multi-vendor network.


• Advance knowledge in Microsoft Excel, Power Point, Power BI, SQL etc