• Application Deadline: Wed, 9 Apr 2025 00:00:00 GMT
• Position: Client Service Associate



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 1 - 3 years



• Location Lagos




• City Lekki




• Job Field Customer Care 
  
  

About the Role

• We are looking for a dedicated and customer-focused Customer Service Representative to join our team.


• The ideal candidate will be responsible for handling customer inquiries, processing orders, coordinating deliveries, and supporting sales efforts.


• If you are proactive, detail-oriented, and have strong communication skills, we’d love to hear from you!

Key Responsibilities

• Receive and process onsite/online orders.


• Convert leads into actual sales.


• Liaise with and manage courier delivery companies.


• Develop and maintain updated customer and vendor lists.


• Answer and direct phone calls professionally.


• Organize and prepare for exhibitions and outdoor sales events.


• Assist in preparing regularly scheduled reports.


• Handle customer inquiries and complaints efficiently.


• Establish, develop, and maintain positive customer relationships.


• Work in line with company policies to achieve set sales targets.


• Send daily email blasts, WhatsApp messages, and bulk SMS.


• Monitor online trends and inventory.


• Provide daily, weekly, and monthly sales reports.


• Answer first-line customer queries and complaints.


• Report discrepancies and operational issues to the Operations Manager.


• Guide customers on product selection and resolve complaints effectively.


• Collaborate with management to execute online sales campaigns.


• Perform any other assigned duties.

Requirements

• Candidates should possess a Bachelor's Degree / HND / OND with 1 - 3 years experience.


• Must reside in or around Lekki , Lagos.


• Prior experience in customer service, sales, or a related role is a plus.


• Strong communication and interpersonal skills.


• Ability to work independently and within a team.


• Proficiency in Microsoft Office and online sales platforms is an advantage.


• Must be proactive, detail-oriented, and goal-driven.