Job Description
RESPONSIBILITIES
- Managing all CiCO Serve collection accounts in all the various banks i.e treasury and liquidity management.
- Handling settlement of funds and monitoring thereof
- Managing transaction disputes and reconciliation of all transactions on a daily basis
- Managing the day to day working relationship with Settlement Banks from an accounts perspective
- Liaise with counterparts (NIBSS, Interswitch, banks) in relation to all daily settlements.
- Maintain a complete and current database of settlement details with approved counterparts
- Perform reconciliations between CiCO Serve and related systems in accordance with approved practice.
- Ensure all discrepancies are promptly investigated and remedial action is taken
- Ensure reporting is performed in accordance with pre-established time frames.
- Actively monitoring the CiCO Serve Financial Summary Module and preparing system revenue positions daily.
- Ensuring that all internal systems and work processes operate efficiently and that workload backlogs are prevented and maximum permitted transaction processing timelines are not breached.
- Monitoring transaction authorization requests, dealing with exception items and referrals and identifying any suspicious transaction behavior.
- Reviewing system performance MIS reports and dealing with any issues arising.
- Regularly tracking systems and transaction processing performance against agreed parameters/SLA levels.
- Manage the daily clearing and settlement and reconciliation process, reconciling transaction incoming and outgoing files provided by both CiCO Serve and the settlement Banks.
- Monitor balance on the Settlement Bank pool account daily. Make records of client deposits.
- Monitor all processing-related expenses charged to the CiCO Serve and manage the monitoring and resolution of any monetary rejects or discrepancies reported by CiCO Serve.
- Monitor and validate CiCO Serve monthly billing statements.
- Ensure CiCO Serve and other service providers/partner invoices are validated and paid on time without incurring penalty charges.
- Monitor and control the billing process ensuring that the system flags any late or non-payments through the production of exception reports.
- Performs additional duties and responsibilities as required.
Requirements
EXPERIENCE/QUALIFICATIONS
- Minimum of a University Degree in a relevant discipline from an accredited University
- Relevant certifications
- At least 2 years of experience in a similar position
- Knowledge of the agency banking industry
- Advanced use of Excel and Data management tools
COMPETENCIES
- Data Analytics and Management Skills
- Quantitative and Qualitative Reasoning
- Proactive attention to detail
- Strong Business Acumen
- Industry Knowledge
- Adaptable
- Leadership skills
- Team building skills
- Persuasive and influencing
- Ethical
- Customer-focused
- Interpersonal and Communication Skills
- Resilient and productive under pressure