• Application Deadline: Mon, 7 Apr 2025 00:00:00 GMT
• Position: Customer Retention Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• City Lagos Island




• Job Field Customer Care 
  
  

Responsibilities

• Develop and implement strategies to retain customers.


• Address customer concerns and provide timely solutions.


• Analyze customer feedback to improve service delivery.


• Collaborate with sales and support teams to enhance customer experience.


• Maintain records of customer interactions and follow up on engagements.

Requirements

• Bachelor's Degree in Business, Marketing, or a related field.


• Experience in customer service, sales, or relationship management.


• Strong communication and problem-solving skills.


• Ability to analyze customer data and provide insights.


• Proficiency in CRM software is a plus.


• Candidate must reside on the island and it's environs.