• Application Deadline: Thu, 10 Apr 2025 00:00:00 GMT
• Position: Registered Nurse-Call Center Executive



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• Job Field Customer Care  , Medical / Healthcare 
  
  




• Salary Range ₦100,000 - ₦150,000/month
  
  

This is a full-time hybrid role for a Call Center Executive at MetroHealthHMO. The Call Center Executive will be responsible for the following:

Receive calls from Clients, Providers and Staff

• Receives calls from enrollees and prospects


• Responds to clients within approved timeline


• Responds appropriately to situations in accordance with standard care metrics


• Give pre-authorization to care


• Understand the use of IT application for customer care correspondence (CC Metrics)


• Use the CC Metrics optimally


• Escalates for update of provider directory and hospital details when received from providers


• Escalates information received to appropriate office


• Educate requesting call-in clients on MetroHealth products


• Co-manage care escalated from providers and clients till resolution


• Manages provider grievance emanating from MetroHealth operations


• Improve turnaround time for pre-authorization issuance


• Provision of PA report to relevant offi 


• Any other task as assigned by HOD

Qualification

• BSc, BA in relevant fields


• Minimum of 1 year experience as a call centre agent.


• HMO experience is an added advantag.


• Excellent verbal and written communication skills


• Customer Care


• Nursing background is a must