• Application Deadline: Mon, 1 Aug 2022 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦30,000 - ₦50,000
  

Job Description

• Manage large amounts of incoming phone calls.


• Generate sales leads.


• Identify and assess customers’ needs to achieve satisfaction.


• Build sustainable relationships and trust with customer accounts through open and interactive communication.


• Provide accurate, valid and complete information by using the right methods/tools.


• Meet personal/customer service team sales targets and call handling quotas.


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.


• Keep records of customer interactions, process customer accounts and file documents.


• Follow communication procedures, guidelines and policies.


• Take the extra mile to engage customer.

Job Requirements

• Candidates should possess an HND qualification.


• 2 - 3 years work experience.

Salary

N45,000 - N50,000 monthly