• Application Deadline:
• Position: Recovery Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Finance / Accounting / Audit 
  
  

Responsibilities

• Contact delinquent customers through calls, emails, and SMS to follow up on overdue payments.


• Negotiate and establish repayment plans that align with customers' financial capacities.


• Analyze repayment trends and identify high-risk accounts for escalation.


• Work closely with the Collections team to ensure seamless handover of accounts requiring recovery action.


• Identify defaulting customers with collateral-based loans and initiate the asset recovery process.


• Execute asset repossession procedures in compliance with regulatory guidelines.


• Maintain proper documentation of seized assets and their disposal processes.


• Develop strategies to reduce arrears and improve repayment rates.


• Implement early intervention techniques to prevent customers from falling deeper into delinquency.


• Ensure all recovery actions align with Sycamore’s credit policies and regulatory guidelines.


• Prepare case files for legal escalations and liaise with legal teams and law enforcement agencies where necessary.


• Maintain accurate records of all communication and agreements with customers.


• Provide daily, weekly, and monthly reports on debt recovery performance.


• Track and analyze repayment trends to improve recovery strategies.


• Offer recommendations to management on process improvements for better loan recovery outcomes.

Qualifications

• Bachelor’s Degree in Finance, Accounting, Business Administration, or a related field.


• 2+ years of experience in debt recovery, credit risk management, or collections within a financial institution or fintech company.


• Experience in a microfinance, digital lending, or banking environment is an advantage.


• Strong negotiation and persuasion skills.


• Excellent verbal and written communication skills.


• Ability to handle difficult conversations with professionalism and emotional intelligence.


• Analytical and problem-solving mindset for assessing repayment risks.


• Proficiency in Microsoft Office and recovery management software.


• Ability to work in a fast-paced, target-driven environment