• Application Deadline:
• Position: Loan Collection Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 0 - 2 years



• Location Lagos




• Job Field Finance / Accounting / Audit 
  
  

Responsibilities

• Contact customers with overdue loan payments via calls, emails, and messages to ensure timely repayment.


• Identify high-risk accounts and escalate severe cases for further legal action or debt recovery measures.


• Maintain professional and respectful communication while handling overdue payments.


• Investigate and resolve customer complaints related to loan repayments and deductions.


• Track and document all collection efforts, interactions, and agreements with customers.


• Provide daily, weekly, and monthly reports on loan recovery performance.


• Ensure collections activities align with Sycamore’s policies, regulatory requirements, and industry best practices.


• Work with the Risk and Legal teams to handle complex default cases requiring external intervention.


• Assist in fraud detection and prevention by identifying suspicious repayment patterns.

Qualifications

• Bachelor’s Degree in Finance, Accounting, Business Administration, or a related field.


• 0-2 years of experience in loan collections, credit recovery, or a similar role in a financial institution or lending company.


• Experience in a fintech or digital lending environment is an added advantage.


• Strong negotiation and persuasion skills.


• Excellent verbal and written communication abilities.


• High emotional intelligence and ability to handle difficult conversations.


• Analytical and problem-solving skills to assess repayment risks and recommend solutions.


• Proficiency in Microsoft Office Suite and collections management software.


• Ability to work in a fast-paced, performance-driven environment.