• Application Deadline: Tue, 30 Aug 2022 00:00:00 GMT
• Position: Customer Service Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field Customer Care 
  

MAIN DUTIES/RESPONSIBILITIES: 

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  Answer incoming calls.

  
  


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  Work on assigned calls generated on the OOLU Hub

  
  


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  Manage and resolve customer complaints

  
  


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  Get payment information from customers and pass on to supervisor for necessary action

  
  


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  Identify and escalate issues to supervisor

  
  


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  Provide product and service information to customers

  
  


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  Research required information using available resources

  
  


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  Research, identify, and resolve customer complaints using applicable software

  
  


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  Document all call information according to standard operating procedures using the OOLU Hub 

  
  


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  Recognize, document, and alert the management team of trends in customer calls

  
  


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  Follow up customer/ sales team calls where necessary

  
  


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  Upsell products and services

  
  


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  Complete call logs and reports

  
  


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  Other duties as assigned

  
  

QUALIFICATIONS AND SKILLS 

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  University degree/HND

  
  


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  Proficient in relevant computer applications

  
  


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  1-2 years of experience in a Customer Service environment

  
  


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  Knowledge of customer service practices and principles

  
  


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  Excellent data entry and typing skills

  
  


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  Superior listening, verbal, and written communication skills

  
  


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  Ability to handle stressful situation appropriately

  
  


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  Knowledge of sales techniques

  
  


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  Knowing how to adapt your sales pitch according to the customer's profile and reactions

  
  


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  Available to work sometimes on weekends

  
  

Benefits:

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  Work in a diverse and multicultural environment (Oolu HQ is located in Dakar, Senegal).

  
  


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  Evolve in one of the fastest growing off-grid solar companies in West Africa.

  
  


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  Impact lives by supporting the social mission of the company.

  
  

How to apply:

1- Read our advice on how to optimize your chances to join us : Recruitment Guidelines/Advice