• Application Deadline:
• Position: Concierge



• Job Type Full Time



• Qualification Secondary School (SSCE)



• Experience 1 - 3 years



• Location Lagos




• Job Field Hospitality / Hotel / Restaurant 
  
  

Job Summary

• The Concierge serves as the first point of contact for residents, guests, or clients, providing exceptional customer service, information, and assistance. 


• They ensure smooth day-to-day operations, manage inquiries, and coordinate services to enhance the overall experience of residents or visitors.

Key Responsibilities

• Greet and welcome residents, guests, or clients professionally.


• Provide information about the property, local attractions, and services.


• Handle reservations, bookings, and special requests for residents.


• Coordinate with housekeeping, security, and maintenance teams.


• Receive, log, and distribute mail and packages.


• Monitor security systems and control access to the premises.


• Respond to resident or guest complaints and escalate issues when necessary.


• Maintain an updated directory of local service providers and emergency contacts.


• Assist with event planning and coordination as required.


• Ensure the front desk area is organized and presentable.

Qualifications & Skills

• High school diploma or equivalent; additional hospitality training is a plus.


• 0 - 1 year of work experience.


• Previous experience in customer service, hospitality, or front desk roles preferred.


• Excellent communication and interpersonal skills.


• Strong problem-solving abilities and attention to detail.


• Ability to multitask and remain calm under pressure.


• Proficiency in Microsoft Office and basic administrative tasks.


• Flexibility to work evenings, weekends, and holidays as needed.