Key Account Manager at Hoop Telecoms

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
11 months ago

Additional Details

Job ID
122511
Job Views
69

Job Description






Summary




  • We are looking for a highly skilled Key Account Manager to manage and grow relationships with our high-value clients.

  • The ideal candidate will be responsible for ensuring customer satisfaction, driving revenue growth, and developing long-term strategic partnerships. 

  • If you have strong business acumen, excellent relationship management skills, and experience in the telecommunications industry, we encourage you to apply.



Key Responsibilities




  • Develop and maintain strong relationships with key clients to ensure long-term business growth.

  • Identify client needs and provide tailored telecommunications solutions.

  • Act as the primary point of contact for key accounts, ensuring prompt issue resolution.

  • Develop account management strategies to increase customer retention and sales.

  • Collaborate with internal teams (sales, technical support, and operations) to deliver exceptional service.

  • Monitor market trends and competitor activities to identify new opportunities.

  • Negotiate contracts and close high-value deals.

  • Track and analyze key account performance metrics to drive improvements.



Requirements




  • Bachelor’s Degree in Business Administration, Sales, Marketing, or a related field.

  • 4 - 6 years of experience in key account management, preferably in the telecommunications industry.

  • Strong negotiation, presentation, and communication skills.

  • Proven track record in managing high-value accounts and driving revenue growth.

  • Ability to develop and implement strategic account plans.

  • Proficiency in CRM tools and Microsoft Office Suite.

  • Excellent problem-solving and analytical skills.



Benefits




  • Competitive salary and performance-based incentives.

  • Career growth and professional development opportunities.

  • Collaborative and innovative work environment.



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