• Application Deadline: Fri, 5 Aug 2022 00:00:00 GMT
• Position: Customer Service/Front Desk Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• City Ikoyi


• Job Field Customer Care 
  

Our Client in the Finance Industry requires a Customer Service/Front Desk Officer to join their team.

Location: Ikoyi, Lagos.

Responsibilities:

• Proper maintenance of the front office, ensuring neatness and coordination and also equipped with all the necessary supplies such as pens, forms, and paper.


• Receive walk-in visitors and calls; transfer them to the right departments.


• Receive all documents delivered to the office, acknowledging, and distributing to the appropriate staff.


• Handle specific inbound and outbound calls from Customers.


• Communicating with customers through various channels


• Keeping records of customer interactions, transactions, comments and complaints.


• Ensure customer satisfaction and provide professional customer support.


• Receive complaints and inquiries from Customers and escalating to the right channels (Troubleshooting)


• Identifying customers’ needs and resolving their enquiries by working with other departments to find appropriate solutions.


• Digitization of all documents within the office space (scan and save in the right folders)


• Upload Customers information (KYC) and documents on our TIMS CRM; send for approval before their loans/investments are booked. Ensure the KYCs are compliant with our standards.


• Send Bulk SMS to existing and prospective Clients for festive periods/celebrations.


• Maintaining and updating the Customer database.


• Being professional and creating a positive brand/customer service experience for every internal and external NOLT Customers.


• Tele awareness- sending out product information to Customers via telephone/SMS.


• Analyze data and send reports of customers created during the week on TIMS. (Metrics analysis)


• Routine checks on existing customers, building relationships via calls or messages.


• Give feedback to the team on the efficiency of our customer service process


• Collate data of Customers to update our database and to build rapport.


• Communicate with the teams on lunch, birthday etc.


• Performs other duties as assigned by supervisor.

Requirements:

• First Degree in Business Administration, Mass Communication, aor any other related field with 2-4 years’ work experience in related field.


• Excellent Customer Service Skills


• Good Interpersonal skills


• Empathetic.


• Problem Solving


• Time Management


• Written and Verbal Communication.


• Excellent Organizational and Multitasking abilities.