• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• The customer service agent is the first line of contact for LifeBank customers. 


• The role will handle incoming and outgoing calls, customer inquiries and provide appropriate solutions within specified time limits.

Responsibilities

• Oversee call center operations to maintain efficiency and effectiveness.


• Complete bi-weekly vendor reconciliations within 24 hours.


• Regularly review and enforce compliance with the unit’s SOPs.


• Prepare weekly schedules for CSAs.


• Conduct QA reviews on all calls received during the week.


• Ensure the accuracy of order details on Lite.


• Reconcile daily cash sales for Lagos and other cities.


• Define and track KPIs for team members.


• Prompt escalation of any issues to the Operations Lead.


• Perform other assigned duties.

Requirements

• Qualifications: B.Sc or HND in Marketing, Mass communication or any related discipline


• 2 - 3 years experience in a similar role with at least one year of leadership experience


• Excellent communication and analytical skills


• A can do personality and willingness to serve.