• Application Deadline:
• Position: Customer Service Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 5 years



• Location Lagos




• Job Field Customer Care 
  
  

Responsibilities

• Verification of KYCs.


• PEP and Sanction List checks, Risk classification.


• Corporate referee verification for corporate accounts.


• Documentation and record-keeping of Clients’ information.


• Amendment of account details when necessary.


• Removal of accounts from PND.


• Account upgrade.


• Onboarding agency banking accounts.


• Blocking and unblocking of accounts.


• Revalidation of clients’ information.


• Reactivation of dormant accounts.


• Portal onboarding for new clients.


• Monitoring USSD accounts and transactions.


• Investment Liquidation.


• ATM Card processing.


• QR Code generation.


• BVN Enrollment.


• Sending of broadcast messages.


• Sending regulatory and internalreports.

Requirements

• Candidates should possess a Bachelor's Degree in a related field with 2 - 5 years experience.