• Application Deadline:
• Position: Customer Satisfaction Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Akwa Ibom , Lagos , Ogun




• Job Field Customer Care  , Medical / Healthcare 
  
  

Job Purpose

• The Customer Satisfaction Representative will be responsible for ensuring the highest level of customer satisfaction through effective communication, sales expertise, and exemplary service delivery. 


• The primary focus of this role will be on promoting and selling products while addressing customer inquiries, resolving concerns, and fostering positive relationships.

Roles and Responsibilities

• Promote and sell DSL's range of medications and vaccines to veterinarians, poultry farmers, and agricultural businesses within the designated territory.


• Build and maintain strong relationships with existing customers while actively seeking out new business opportunities.


• Provide product information, demonstrations, and technical support to customers to ensure proper usage and maximize product efficacy.


• Develop and implement sales strategies to achieve or exceed sales targets and objectives.


• Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth and improvement.


• Prepare and submit accurate sales reports, forecasts, and other administrative tasks promptly.


• Collaborate with the marketing team to develop promotional materials and campaigns to support sales efforts.


• Serve as the primary point of contact for customers regarding inquiries, orders, product information, and support related to DSL's poultry drugs and vaccines.


• Build and maintain strong relationships with customers through proactive communication and timely response to their queries and concerns.


• Provide product education and training to customers to ensure proper usage, handling, and storage of poultry drugs and vaccines.


• Coordinate with the logistics and operations team to ensure accurate and timely delivery of orders to customers.


• Address customer complaints and resolve issues promptly and effectively, escalating complex issues to the appropriate departments when necessary.


• Conduct regular follow-ups with customers to gather feedback, assess satisfaction levels, and identify areas for improvement.


• Assist in the development and implementation of customer satisfaction initiatives and strategies to enhance the overall customer experience.


• Maintain accurate records of customer interactions, transactions, and feedback.

Qualification and Experience

• Bachelor's Degree in Veterinary Medicine, Animal Science, Agriculture, Business Administration, or a related field.


• Minimum of 2 years of experience in sales, preferably in the pharmaceutical or agricultural industry, post-NYSC.


• Strong customer service orientation with excellent communication and interpersonal skills.


• Ability to effectively manage customer relationships and resolve issues in a professional and diplomatic manner.


• Knowledge of poultry farming practices, veterinary medicine, and pharmaceutical products is preferred.

Required Skills and Competencies:

• Customer Service Excellence


• Product Knowledge


• Communication Skills


• Problem-solving abilities


• Relationship Building


• Organizational Skills


• Technical Proficiency


• Adaptability and Flexibility


• Teamwork and Collaboration


• Industry Knowledge.

Expected Behavioral Competencies:

• Customer Focus


• Adaptability


• Problem-Solving Orientation


• Communication Effectiveness


• Team Collaboration


• Initiative and Proactivity


• Resilience


• Ethical Conduct


• Time Management


• Continuous Learning


• Image / brand representation of the company.