• Application Deadline:
• Position: Card Dispute, Settlement and Reconciliation Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Lagos




• Job Field Customer Care 
  
  

The Position

• We are seeking a dynamic and experienced payment card issuing settlement and reconciliation officer who is vast in settlement, reconciliation and dispute-related functions. The ideal candidate will possess a deep understanding of the Nigerian Payments landscape, processors/switches, card scheme and settlement bank roles.

Responsibilities

• To pass all entries for the settlement and reconciliation all card issuing transactions.


• To engage the settlement bank, processor and card scheme for unsettled transactions.


• To resolve all settlement and reconciliation issues.


• To identify how the settlement and reconciliation process can be automated and to implement same.


• To log disputes and follow up for resolution.


• To identify approved claims and pass customer reimbursement through an internal account


• To identify receipt of the disputed funds in settlement and to reimburse the internal account.

Requirements

• Must have had a minimum of 2 - 3 years work-experience in handling settlement, reconciliation and dispute in a reputable bank.


• Strong understanding of card payment processing, chargeback procedures, and reconciliation principles.


• Proficiency in data analysis and reporting, especially with MS Excel.


• Excellent analytical, problem-solving, and communication skills.


• Ability to manage relationships with both internal and external stakeholders.


• Strong attention to detail and the ability to work under pressure to meet deadlines.