• Application Deadline: Tue, 15 Apr 2025 00:00:00 GMT
• Position: IT Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Abuja




• Job Field ICT / Computer 
  
  

Scope of the Role

• Responsible for providing technical assistance and support to end-users company wide. 


• This role entails diagnosing and resolving hardware, software, and network-related issues, ensuring smooth operation of IT systems, and delivering excellent customer service to internal teams.

Responsibilities

• Technical Support: Provide first-level support for IT issues, including troubleshooting and resolving hardware, software, and network problems in a timely and efficient manner.


• System Maintenance: Install, configure, and maintain desktops, laptops, printers, and other peripheral devices. Perform regular system updates, software installations, and patch management.


• User Support: Assist employees with setup, configuration, and usage of company IT systems and tools, including email, collaboration tools, and security protocols.


• Incident Management: Log, prioritize, and manage support requests using ticketing systems, escalating issues when necessary, and ensuring timely resolution of technical problems.


• Network Support: Assist with basic network troubleshooting, such as connectivity issues, VPN setup, and Wi-Fi troubleshooting.


• Security Compliance: Ensure that end-users follow IT security policies and guidelines, such as password management, data protection, and system access.


• Documentation: Maintain records of IT support requests, resolutions, and common technical issues to aid in faster troubleshooting in the future.


• Inventory Management: Keep track of IT assets, including hardware inventory and software licenses, ensuring equipment is maintained and replaced as needed.


• Training and Support: Provide guidance and technical training to users on the use of new software and hardware, and cybersecurity awareness ensuring a high level of IT literacy within the organization.


• Collaboration: Work closely with other IT team members to ensure seamless integration of IT services and the resolution of technical issues.


• Continuous Learning: Stay up to date with the latest trends, technologies, and best practices and apply them to the relevant processes.


• Perform other tasks as may be assigned by the CTO and senior stakeholders.

Technical Knowledge / Minimum Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field.


• 1-2 years of experience in an IT support role or related technical field.


• Experience with IT security protocols, including firewalls, antivirus, and encryption tools.


• Familiarity with cloud services (e.g., Microsoft 365, Google Workspace) and VPNs.


• Certification in CompTIA A+, Microsoft Certified Professional (MCP), or similar IT support credentials.


• Technical Knowledge: Strong understanding of computer systems, networks, operating systems (Windows, macOS, Linux), and mobile devices.


• Problem-Solving Skills: Ability to quickly diagnose and resolve hardware, software, and network issues.


• Communication Skills: Excellent verbal and written communication skills to interact with non-technical staff and explain technical issues clearly.


• Customer Service: Strong interpersonal skills and a customer-first attitude to provide efficient and friendly IT support.


• Time Management: Ability to handle multiple tasks and prioritize issues based on urgency.


• Familiarity with IT Tools: Experience with ticketing systems, remote desktop support tools, and system monitoring software.