• Application Deadline:
• Position: Transaction Trainee



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Finance / Accounting / Audit 
  
  

Key Responsibilities

• Respond to customer’s inquiries, requests, and complaints (telephone, email, live chat & social media) within the given turnaround time.


• Manage and resolve customer complaints; follow up on escalated issues by liaising with relevant business areas to resolve issues arising from customer complaints, processes, or regulatory breaches.


• Identify and monitor trends of customer complaints and escalate issues to the supervisor(s)/ stakeholder appropriately.


• Research, Identify, and resolve customer complaints using applicable software.


• Document all call information according to the standard operating procedures.

Requirements

• Minimum of Lower Credit ND.


• No experience required.


• Strong verbal and written communication skills, with the ability to communicate effectively with customers.


• Strong problem-solving skills, with the ability to troubleshoot and resolve customer issues.


• Proficiency in CRM software and Microsoft office suites .


• Ability to work a variety of shifts, including weekends, and holidays.