• Application Deadline: Wed, 31 Aug 2022 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Location: Yaba, Lagos

Job Description

• Ensure full understanding ofthe bank products and effectively explain product benefits and features to clients.


• Ensuring pro-active service to customers by adhering to Bank’s standard customer service delivery turn-around time.


• Managing customer inquiry with regards service points within the branch where clients can be serviced through accounts opening packages, cheque books, customer statements etc.


• Maximising Customer Satisfaction by ensuring quick and professional service and complaint management..


• Understand fully all Petra MfB products and services and procedures.


• Effectively engage clients to educate clients on all products and cross sell services and products as required.


• Ensure proper customer account opening documentation and filing


• Handling customer complaints and servicing customers’ inquiries.


• Co-planning local marketing and sales activities, reviewing results and determine improvements.


• Maximise customer satisfaction.

Requirements

• Mimimum qualification of B.Sc or HND


• Minimum of 2 years experience in a similar role in a micro finance bank