• Application Deadline: Sun, 31 Jul 2022 00:00:00 GMT
• Position: Customer Service Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Our company is searching for a motivated and experienced customer service manager to lead our customer service department.

Customer Service Manager Responsibilities:

• Supervising day-to-day operations in the customer service department.


• Responding to customer service issues in a timely manner.


• Creating effective customer service procedures, policies, and standards.


• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.


• Implementing an effective customer loyalty program.


• Maintaining accurate records and documenting all customer service activities and discussions.


• Assessing service statistics and preparing detailed reports on your findings.


• Hiring and training new customer service agents.


• Managing the approved budget of the customer service department.


• Staying informed on the latest industry techniques and methods.

Customer Service Manager Requirements:

• Bachelor’s degree in business administration or relevant field.


• Outstanding written and verbal communication skills.


• Good understanding of management practices and techniques.


• Excellent leadership and interpersonal skills.