• Application Deadline:
• Position: IT Support Specialist



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field ICT / Computer 
  
  

Description

• Responsible for maintaining and troubleshooting computer systems, networks, and other IT infrastructure.

Responsibilities

• An IT Support Specialist is in charge of keeping the computer systems and software of the company up to date and in good condition.


• They also install and set up new technologies that the company needs, such as new devices, operating systems, and applications.


• They communicate with customers through phone calls and emails and provide them with excellent customer service.


• They diagnose and fix any issues with the hardware or software that may affect the performance or functionality of the computer systems.


• They monitor and report on the web statistics, metrics, and performance of the company’s online platforms using analytical tools.


• They work with other IT professionals such as network administrators, web developers, and IT managers to ensure the smooth operation of the IT infrastructure.

Qualifications

• Clear communication with a customer service mindset and a love for helping people.


• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.


• Strong interpersonal skills.


• Proven ambition to develop your knowledge in IT.


• Minimum of one year customer experience.


• Knowledge of project management is a plus.