• Application Deadline:
• Position: Customer Success Manager



• Job Type Full Time , Hybrid



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Description

• Responsible for ensuring client satisfaction and retaining clients.

Responsibilities

• Customer engagement: Building and maintaining strong relationships with customers, and proactively engaging with them to ensure their success.


• Onboarding: Leading the onboarding process for new customers, and ensuring that they have the information, resources, and support they need to get up and running quickly.


• Account management: Managing customer accounts, and ensuring that customers are receiving the full value of the company’s products or services.


• Customer satisfaction: Monitoring customer satisfaction and proactively addressing any issues or concerns to ensure a positive customer experience.


• Training and support: Providing training and support to customers, and helping them to effectively use the company’s products or services.


• Renewals and upsells: Working with customers to renew their contracts and upsell additional products or services.


• Collaboration: Collaborating with other teams, such as sales, marketing, and product development, to ensure that customers have the resources and support they need to succeed.


• Data analysis: Analyzing customer data and metrics to identify areas for improvement and measure the success of customer engagement activities.


• Risk management: Identifying and mitigating potential risks to customer success, and developing and implementing strategies to prevent churn.


• Communication: Communicating with customers regularly to understand their needs and ensure their continued success.

Qualifications

• Education: A bachelor’s degree in a related field, such as business administration, marketing, or customer service, is typically required.


• Experience: Several years of experience in customer success, account management, or a related field.


• Customer-focused: Strong customer-focused approach, with a deep understanding of customer needs and a commitment to ensuring their success.


• Communication skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.


• Problem-solving skills: Strong problem-solving skills, with the ability to quickly identify and resolve customer issues.


• Project management skills: Excellent project management skills, with the ability to manage multiple projects and meet deadlines.


• Technical proficiency: Familiarity with technology and software applications, and the ability to effectively use and support customers in using these tools.


• Sales skills: Strong sales skills, with the ability to upsell and renew customer contracts.


• Analytical skills: Strong analytical skills, with the ability to analyze customer data and metrics to make informed decisions.


• Leadership skills: Strong leadership skills, with the ability to manage and motivate a team, delegate tasks and responsibilities, and drive projects to completion.