• Application Deadline:
• Position: Customer Experience/ Transaction Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Banking  , Customer Care 
  
  

Job Description

• Analyze customer complaints and determine the best course of action to resolve them, escalate complex issues to management when necessary. 


• Issue payment receipts, offer letters and follow up on due and missed payments.


• Calls: incoming and outbound calls.


• Customer account creation, maintenance and update Customer database across products


• Collaborate with other departments, such as sales, marketing, IT support and product development, to communicate customer feedback and contribute to continuous improvement efforts.


• Monitor customer complaints and reach out to provide assistance


• Establish and maintain interpersonal relationships with Customers


• Generate timely reports to different stakeholders as required: utilize such reports to advise management in decision making.


• Analyze & report data to inform operational decisions or activities, basically to improve product offerings


• Prompt responses to customers’ requests & queries via mails, telephones etc


• Gather customer feedback and share with unit head and other departments

Requirements

• Minimum of 2 years as a Customer Experience, preferably in a financial service job role


• HND or BSC in related field


• Interpersonal and customer service skills to ensure positive interaction with customer


• Analytical and problem-solving skills to troubleshoot, diagnose problems and recommend effective solutions.


• Active Listening and Communication Skills.


• Time management skill.


• Technical skill and effective use of Microsoft office (Excel, PowerPoint Teams e.t.c)


• Experience in use of core bank application/solution is compulsory