• Application Deadline:
• Position: Head of Customer Success


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 5 years


• Location Lagos


• Job Field Customer Care 
  

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  Maintain a pleasant personality to all guests, clients and partners and provide them with superb customer service experience 

  
  


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  Manage the customer interactions, queries and complains  

  
  


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  Implement strategies in acquiring multiple Agents, Aggregators and Key Accounts 

  
  


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  Manage and supervise Inbound and Outbound customer service 

  
  

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  Maintain and Manage CRM tools and customer database 

  
  


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  Have a robust understanding of financial technology, product operations and objectives. 

  
  


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  Managed wide variety of customer support tasks to resolve customer issues quickly and efficiently 

  
  


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  Communicate and provide support to the software engineering team, marketing and operations teams with useful customer insight 

  
  


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  Review and recommend improvements for the customer success department. 

  
  


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  Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment. 

  
  


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  Give accurate direction and support to team leaders to facilitate successful completion of organization’s targets and performance goals 

  
  

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  Ensure the reception is neat, presentable, and equipped with all the necessary supplies 

  
  


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  Answer all client questions and incoming calls. 

  
  


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  Redirect phone calls to the appropriate department and take down messages. 

  
  


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  Accept all letters and packages, and distribute them to their appropriate departments. 

  
  


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  Monitor, organize and forward emails. 

  
  

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  Maintain records and files. 

  
  

Requirements 

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  6 years proven work experience as a Head of Customer service or worked in similar role 

  
  


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  Familiar with CRM tools 

  
  


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  Good interpersonal skills 

  
  


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  Good knowledge of customer relations 

  
  


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  Good conflict resolution skills 

  
  


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  Ability to multitask 

  
  


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  Must have lead a team 

  
  


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  Have good sense of judgment 

  
  


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  Good managerial skills.