We are seeking ambitious and results-driven Debt Collection Officers to join our team. The ideal candidates will have 2-3 years of experience in debt recovery, strong negotiation skills, and a proactive approach to resolving outstanding accounts. You will be responsible for contacting debtors, negotiating repayment plans, and ensuring timely collections while maintaining professionalism and compliance with regulations.
Key Responsibilities:
Contact debtors via phone, email, and written correspondence to recover overdue payments.
Negotiate and set up feasible repayment plans based on debtors’ financial situations.
Maintain accurate records of all collection activities and debtor interactions.
Investigate and resolve discrepancies or disputes related to outstanding debts. .
Provide regular updates to management on recovery progress and challenges.
Qualifications & Skills:
2-3 years of experience in debt collection, accounts receivable, or a similar role.
Ability to Speak Eloquently
Strong negotiation, communication, and persuasion skills.
Ability to handle difficult conversations with professionalism and empathy.
Familiarity with collections software and CRM systems.
Knowledge of debt collection laws and compliance requirements.
High level of persistence, resilience, and ambition to meet targets.
Strong analytical skills to assess debtor financial situations.
Ability to work independently and as part of a team.