• Application Deadline: Fri, 12 Aug 2022 00:00:00 GMT
• Position: Housekeeping Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• City Ikeja


• Job Field Hospitality / Hotel / Restaurant 
  

Job Summary

• We invite creative, proficient and suitable qualified individuals to submit applications for the above-mentioned position, to show leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.


• The individual we have in mind must have the following Qualifications, Experience, Exposure and especially Managerial Capabilities: -

Duties and Responsibilities

• Respects guests' privacy while working


• Takes guests' behaviour patterns into consideration, whether the stay is of standard length or long-term


• Handles any guest complaints that have not already been settled by team member


• Guarantees a high standard of cleanliness in hotel rooms at all times, the provision of room services (welcome gifts etc.) and security in the premises


• Supervises hotel room maintenance with the Technical Department


• Ensures the high standard of any services provided by a third-party


• Helps employees improve their skills to the highest degree possible and provides support for career development


• Maintains the team's involvement and motivation by taking individuals' needs into account


• Prepares the work schedule for the team in compliance with labour legislation


• Ensures the appropriate behaviour and impeccable presentation of staff under his/her responsibility


• Informs and listens to, consults and involves the team in the life of the hotel and network, allocating responsibility as appropriate


• Ensures a high standard of room services for guests (welcome gifts etc.)


• If asked, informs guests about the services on offer at the hotel


• Guarantees quality of service and the fulfilment of the brand's quality promise


• Manages the departments spend on cleaning products and welcome gifts


• Helps optimise energy costs


• Organises the department for optimum efficiency, ensuring headcount matches the workload


• Maintains and analyses dashboard charts (state of rooms, stocks of linen, welcome gifts etc.) and implements action plans as necessary.


• Respects and ensures respect of standards regarding hygiene, cleanliness and the safety of guests' property


• Applies and ensures application of the hotel's safety regulations


• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)

Skills / Qualifications Required

• HND / Bachelor's Degree in Hotel / Hospitality Management


• Certification/ Training programs in Housekeeping Management


• 3-5 years working experience as a housekeeping supervisor or manager in any hotel


• Excellent communication skills


• Fast- problem solving techniques and skills


• Attention to detail and hygiene


• Physical staying power


• Ability to organize and direct other staff


• Good understanding of hotel operations


• Guest oriented and service minded


• Proficiency in the use of the computer.