The Outpatient Department (OPD) Assistant is to assist staff in the smooth operation of OPDs.
Job Description
Ensure a welcoming atmosphere for all patients and relatives
Direct patients and relatives within the department
Pass patient labels/notes to and from reception to clinical areas
Provide support and entertaining to children while waiting for appointments i.e. with toys and arts & crafts
Replenish leaflets and information when required
Complete surveys (non medical) with patients as required
Clean chairs when patients leave
Job Requirements
Willingness to learn
Good communication and people skills
Be able to work as part of a team
Reliable and punctual
Understanding of when to step aside when the medical team is attending to patients
A confident, articulate and personable manner, with patience and understanding, as some users of the service may be worried or upset and have to wait to be seen
A good understanding of confidentiality.
A commitment to high standards and quality service.