• Application Deadline:
• Position: Business Relationship Management Coordinator



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field ICT / Computer  , Sales / Marketing / Retail / Business Development 
  
  

Job Description

1. Develop and manage IT business relationship with other divisions of the business to improve satisfaction;


2. Disseminate information and liaise with other service Management areas to drive service delivery;


3. Gather business requirements and translate to IS deliverables based on the company’s business plan;


4. Negotiate and agree on SLAs with the business unit and liaise with other supporting business units;


5. Facilitate meetings with various IT units and the Business Division to discuss and resolve escalated or identified customers issues;


6. Manage inter Division relationship for optimum service delivery;


7. Manage communication across the different levels of management based on the sensitivity of the information;


8. Interface with strategic, tactical and operational leadership in other departments

Qualifications

1. First degree in Computer Science or IT related fields


2. ITIL3/4 Foundation Certificate


3. Minimum of 2 years’ experience on managing business relationship and stakeholder management;


4. Minimum of 1 year experience in customer experience management