• Application Deadline:
• Position: Team Lead, Retail Payment (POS) Support



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 6 years



• Location Nigeria




• Job Field Banking 
  
  

DUTIES & RESPONSIBILITIES

• Responsible for the coordination of the support for the FirstPOS merchant set-up and onboarding


• Proactively engage the various Payment Service Terminal Aggregators (PSTAs) and Switches to ensure daily optimized transaction reports are provided. 


• Proactively engages EFT and EPO to promptly settle merchants on both instant settlement and T+1 and T+2 (dollar settlement)


• Coordination and ensuring the regular update of the acquired merchant database in line with the agreed settlement timelines e.g. Instant Settlement, T+1 settlement, and T+2 settlement


• Provide merchants with adequate business support and training to enable smooth daily reconciliations of their accounts.


• Ensure T+1 merchant Settlement’ and réconciliation


• Ensure provision of daily merchant statements to key merchants


• Responsible for the Instant settlement account reconciliation and management


• Responsible for the acquired merchant complaint management


• Manage the acquired merchant instant settlement engagement with NIBSS


• Manage the PWT transaction reconciliation


• Liaise between EPO and EFT team on merchant settlement issues


• Maintain settlement and reconciliation files of acquired merchants


• Provide adequate support and training to merchants to enable smooth daily reconciliations of their Merchants’ accounts.


• Support and facilitate prompt resolution of various merchants’ issues working with relevant stakeholders and the POS Business.


• Address concerns raised by merchants about reports, product offerings, and pricing.


• Provide technical support to merchants and POS businesses as required for smooth POS business operations. 


• Coordinate the Implement of the Central Bank of Nigeria and other external and internal audit recommendations in respect of Support of POS Business in the bank


• Attend and convene stakeholders’ meetings with other teams of the Bank on matters that relate to activities of the team


• Take appropriate steps to bring any open support cases to resolution in a timely manner


• Regularly give update on acquired merchant performance and activities to the Unit Head, Channels & Retail Support


• Ensure Information Security Policies and Procedures are adhered to on all channels, retail products or services.


• Maintain the security of all Information entrusted to the staff.


• Comply with the principles and policies in the Information Security Handbook

JOB REQUIREMENTS

Education 

Minimum Education:  First Degree in an IT/Business related discipline.

Experience 

Minimum experience – 6 years relevant experience in electronic banking product development and support.

KEY COMPETENCY REQUIREMENTS

Knowledge

• Product Development


• Product Life Cycle


• Settlement/Reconciliation


• Project Management


• Data Analysis


• Relationship Management


• eChannels Products


• Customer Relationship Management


• Payment Card Products


• Card Switching Methodology 

Skill/Competencies

• Settlement &Reconciliation


• Business / Product Development


• Channel Management


• Customer Relationship Management


• Client Industry Knowledge


• Data Gathering and Analysis


• Project Management