• Application Deadline:
• Position: Retail Sales Associate



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Summary

• In this role, you are the first line of contact for walk-in customers to the store. 


• You will make customers feel welcome and assist them in finding the products that most satisfy their needs. 


• You must be knowledgeable about the Company’s products and able to adequately guide customers at all times.

Key Responsibilities

Sales:

• Welcome and serve customers providing an excellent in-storeexperience at all times


• Guide customers by ushering them to appropriate sections the store based on their needs and interests


• Be proactively engaged in upselling and maximize salesopportunities in order to achieve individual sales target andKPIs


• Fulfill phone and online orders to support the omni-channelcustomer experience


• Upsell where appropriate


• Follow policies and procedures for markdowns and sale events


• Record sales by creating and updating customer profile records in the POS terminal.

Customer Service:

• Professionally handle phone calls and any customer service issues


• Handle each transaction professionally and in a friendly manner


• Deal effectively with customer complaints by liaising with the retail manager when necessary


• Communicate special promotions and instore activities to customers


• Liaise with the delivery partners to fulfil all customer orders in a timely manner.


• Deal effectively with customer complaints by liaising with the retail manager when necessary


• Communicate special promotions and instore activities to customers


• Liaise with the delivery partners to fulfil all customer orders in a timely manner.

Representing the brand:

• Demonstrate strong brand and product knowledge by articulating advantages, benefits and/or fits of various outfits


• Understand and communicate the Tiffany Amber brandaesthetic, brand philosophy and lifestyle to the associates and the customer


• Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude


• Ensure to be up-to-date knowing fashion trends and competitors.

Store Operations:

• Maintain the shop floor and visual display high standards,complying with the brand’s operational guidelines and merchandising procedures


• Return all merchandise to the right location after sales


• Clean up fitting rooms and return garments to racks


• Ensure that the restrooms are cleaned as at when due


• Balance cash registers with receipts


• Execute all opening and closing procedures.

Inventory management:

• Stay aware of inventory levels and communicate low stock


• Participate in stock count activities.

Academic Qualifications

• BSc. / HND Business Administration, Economics, Marketing or a related field.

Experience:

• 1-2 years’ relevant experience in a retail/commercial environment.


• Experience in fashion, selling across on-floor and digital channels is a key requirement.

Technical Skills

• Working knowledge of the fashion industry


• Outstanding written and oral communication skills


• Intermediate-level proficiency in MS Office


• Standard knowledge of ERPs


• Data entry skills & excellent customer-facing skills.

Soft Skills:

• Excellent communication skills


• Ability to influence and negotiate


• Ability to listen with rapt attention for needs identification


• Ability to own tasks and take responsibility for outcomes


• Strong work ethic.

Attitude:

• Must be willing to take initiative, work autonomously, and tackle complex situations


• Ability to work well under pressure; able to use discretionary judgment and make solid decisions


• Must have exceptional time management and organizationalskills including the ability to meet external and internal deadlines


• Must demonstrate the confidence and ability to relate with customers in an assertive and professional way.