• Application Deadline:
• Position: Cafe Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Lagos




• Job Field Hospitality / Hotel / Restaurant 
  
  

Job Summary

• Cafe Manager is responsible for providing overall leadership and management for the cafe, you are also responsible for overseeing all aspects of operations, ensuring that customers have a pleasant experience and growing revenue and sales

Leadership:

• Identify areas for improvement and provide training and development opportunities for the cafe team


• Develop and implement policies and procedures such as food safety and hygiene policy, customer service policy


• Develop processes for receiving product, equipment utilization and inventory management

Operations:

• Ensure all aspect of cafe’s operations runs smoothly and efficiently


• Develop strategic plans to foster growth and enhance expansion


• Ensure compliance to all operations standards


• Check that the inventory records are accurate


• Ensure optimal level of sanitary procedures for all food handling


• Ensure neat and clean kitchen area to ensure optimal quality of all food preparation


• Control operational costs and identify measures to cut waste


• Manage the stock control


• Schedule and manage all shifts for cafe operations


• Communicate with all cafe staff to ensure delivery times are met


• Plan, schedule and review workload and manpower


• Ensure targets are being met on a cost-effective basis

Sales:

• Achieve growth by hitting sales targets


• Present sales, revenue and expenses reports


• Develop a growth strategy focused on financial gain

Customer Experience:

• Handle customers and team complaints in a professional and courteous manner


• Provide answers to customers inquiries as needed


• Identify strategies to retain and attract customer

Others:

• Generate weekly, monthly and annual reports on cafe operations


• Support and evaluate performance of all service staff


• Keep an update knowledge of all food and beverage trends


• Manage the cafe’s good image and suggest ways to improve it


• Perform any other tasks as assigned

Qualifications

• B.Sc. in Business Administration, Hospitality Management or related field


• Experience: At least 5 years’ work experience as a Cafe Manager, Cafe General Manager, Hospitality Manager or similar role


• Culinary schooling is compulsory


• Professional Certifications: Professional Certification is an added advantage

Technical Skills:

• Extensive food and beverage (F&B) knowledge


• Excellent food presentation skills


• Familiarity with cafe management software, like Open-table and Peach-works


• Proficiency in the use of Microsoft Office Suite


• Strong project management skills


• Good budgeting and budgetary control skills


• Knowledge of health and safety standards

Soft Skills:

• Excellent communication skills


• Outstanding organizational skills


• Excellent leadership skills


• Good time management and prioritization skills


• Attention to details


• Exceptional negotiation skills


• Good problem-solving skills

Attitude:

• Ability to work well with management and staff at all levels


• Confident, assertive, and honest


• Ability to accomplish tasks with little or no supervision


• Must be committed and dependable


• Ability to motivate and lead people


• Must act in accordance with values, principles and standard


• Must have a forward-thinking mind-set


• Must be professional in attitude and appearance


• Must possess strong emotional intelligence.