• Application Deadline: Thu, 24 Apr 2025 00:00:00 GMT
• Position: Technical Support Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 3 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Key Responsibilities:

• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.


• Monitor and maintain the organization’s IT infrastructure, including servers, internet, and email systems.


• Provide first-line support to staff and customers on hardware and  software-related issues.


• Troubleshoot system and network problems and diagnose and solve hardware/software faults.


• On-site installation, set-up, support, and delivery of hardware and software to the client


• Respond to and log calls, escalating calls as required with key support vendors and clients


•  Maintain records/logs of repairs and fixes, and maintenance schedule.


• Provide one-on-one training when required


• Ensure security of data, network access, and backup systems.


• Set up new user accounts and profiles and deal with password issues.


• Manage software licenses and updates, and ensure compliance with IT  policies.


• Recommend and implement improvements to IT systems and  processes.


• Liaise with IT vendors and service providers to ensure timely support and maintenance.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.


• Minimum of 1-3 years of experience in a similar IT support or systems administration role.


• Strong understanding of computer systems, mobile devices, operating systems (Windows/Mac), and networks (LAN/WAN).


• Experience with troubleshooting hardware, software, and network issues.


• Familiarity with Microsoft 365, Google Workspace, antivirus, and backup solutions.


• Knowledge of basic cybersecurity practices and data protection principles.


• Strong problem-solving, communication, and interpersonal skills.


• Ability to work independently and collaboratively in a team-oriented environment.


• Experience with ERPs or business management systems.


• Basic knowledge of web and server administration.


• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are an added advantage.


• Professional fluency in English is essential, both written and spoken.


• Successful candidate MUST be available to resume immediately.

We expect applications and CVs to come from applicants living in any of these areas in Lagos: Ikeja, Oshodi, Ilupeju, Anthony, Dopemu, Agege, Maryland, and Ojota axis.