• Application Deadline:
• Position: Contact Center Agent



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 5 years



• Location Lagos




• Job Field Customer Care 
  
  




• Salary Range ₦150,000 - ₦200,000/month
  
  

JOB DESCRIPTION

Responding to Direct Messages (DMs) (Monitor and reply promptly to inquiries received through social media and messaging platforms with a human touch, Provide accurate information about services, convert inquiries into appointments by guiding potential patients through the booking process)

•  Appointment Scheduling (Book, reschedule and cancel appointments efficiently)


• Patient Communication (⁠⁠Answer inbound calls and respond to patient inquiries with professionalism and empathy, Provide information about our services, procedures and insurance)


• ⁠Data Entry and Management (Accurately input patient data and proper management)


• ⁠Follow- Ups (Proper follow up on all in and out patients)


• Gives daily, weekly and monthly report to the appropriate channel.


•  Any other relevant duties as assigned by the management.