• Application Deadline:
• Position: Technical Support Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 - 6 years



• Location Lagos




• Job Field ICT / Computer 
  
  

• We’re hiring a Technical Support and Implementation Manager to lead support and implementation efforts. The ideal candidate will have strong technical skills, leadership experience, and the ability to manage cross-functional teams to deliver projects on time and within budget.

Key Responsibilities:

• Lead end-to-end software/system implementation


• Liaise with clients for successful deployments


• Coordinate Sales, Development & Customer Success teams


• Maintain project documentation and reports


• Conduct regular client and internal check-ins


• Improve support tools, train team, monitor performance


• Represent support team in company-wide initiatives

Requirements:

• 5–6 years in tech support, implementation & enterprise apps


• Strong customer service, multitasking & problem-solving skills


• SQL/database admin & intermediate C#/Java/Python skills


• Familiar with support systems, project tools & CRM


• Knowledge of cloud, networking, cybersecurity

Education & Certifications:

• BSc in Computing, Engineering or related fields


• PMP, PRINCE2, or ITIL certifications preferred

Tech Skills:

• PL/SQL, DevOps, C#, Java, Python


• Docker & Kubernetes familiarity