• Application Deadline: Fri, 17 Oct 2025 00:00:00 GMT
• Position: Front Desk & Customer Support Associate



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 2 years



• Location Abuja , Lagos




• Job Field Customer Care 
  
  

About the Role

• We are seeking a friendly, organized, and tech-savvy Front Desk & Customer Support Associate to be the first point of contact for customers and visitors. The ideal candidate will combine a welcoming presence with strong communication and problem-solving skills to deliver outstanding customer support, both in-person and through digital channels.

Key Responsibilities

• Serve as the front-facing representative, warmly welcoming visitors and directing them appropriately.


• Respond promptly and professionally to customer inquiries via phone, email, and live chat.


• Resolve customer complaints and issues with empathy, clarity, and efficiency.


• Maintain an organized front desk and ensure all customer-facing areas reflect a high standard of professionalism.


• Support onboarding of new users/customers and guide them through the usage of our digital services.


• Collaborate with internal teams (Sales, Product, Tech) to escalate and resolve service issues as needed.


• Document customer interactions and update records accurately using CRM systems.


• Support administrative duties and contribute to improving customer experience strategies.

Requirements

• Excellent verbal and written communication skills.


• Proven experience in front desk, customer service, or administrative roles.


• Proficiency with Microsoft Office Suite and CRM tools.


• Ability to multitask, stay organized, and remain calm under pressure.


• Strong interpersonal skills and a customer-first mindset.


• A minimum of OND/HND/BSc in any relevant field.