• Application Deadline: Tue, 26 Jul 2022 00:00:00 GMT
• Position: Customer Relationship Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Customer Care 
  

Job Responsibilities

• Setup, improve, and optimize communications to constantly improve customer conversion and retention KPIs through all the channels on each Email, SMS, Push notifications, web notifications by AB testing content and timing.


• Manage the overall marketing strategy of how the company communicates every day to its consumers to generate sales, increase engagement and boost loyalty.


• Will be the first point of contact from the office when customers want to make enquiries and orders.


• Required to convince and pacify customers through the communication channels (including WhatsApp lines) in order to ensure sales.


• Set-up revenue targets per day, campaigns and channels and make sure targets are met every day.


• Provides innovative solution to generating sales for the company through in-depth customer insight.


• Analyse daily performance and make decisions that will get the required result and effect positive changes in the company.


• Reports performance to senior management on a regular basis.

Job Requirements

• Degree in Business, Marketing, or related field


• 3+ years’ experience working as a customer relationship manager, or a customer success representative


• A solid foundation in Digital or CRM project management


• Excellent communication skills both verbal and written in English


• Advanced level of computer literacy in Microsoft Office packages & HTML


• Fast learning ability and accurate attention to details


• Proactive, ability to organize and prioritize tasks without supervision


• Must be self-motivated and result driven


• Previous experience as a sales representative is an added advantage.

Salary

N100,000 Monthly plus allowance.