• Application Deadline: Wed, 30 Apr 2025 00:00:00 GMT
• Position: Product Manager, USSD (894 Banking)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 4 - 6 years



• Location Lagos




• Job Field Product Management 
  
  

DUTIES & RESPONSIBILITIES

• Deliver presentations on USSD Banking products, features and benefits to new and prospective clients as well as internal customers to promote sales and product development.


• Identify opportunities and obtain new mandates from Billers and Service providers to enrich the USSD Banking Service Bouquet of products.


• Maintain professional and technical knowledge by reviewing professional/industry publications (e.g. GSMA, Fintech, NCC, CBN) and establishing personal networks.


• Update product policy document with new products, processes and characteristics as necessary.


• Monitor product implementation and deployment with relevant stakeholders, and training of customer-engaging staff on new products and processes.


• Review and propose solutions and enhancements to product development and usage.

Research, Analysis and Reporting

• Analyze data of competitors, industry, existing and target markets 


• Provide information for management by preparing short-term and long-term product sales forecasts, special reports and analysis.


• Identify opportunities for product innovation enhancements.


• Work with internal stakeholders and/ or external research agencies regarding product development and management

Product Planning and Management

• Prepare product documents including Market Requirement Documents and product use cases to drive product activity.


• Develop pricing strategies and product policies.


• Determine product packaging solutions.


• Manage and negotiate with support vendors.

Product Marketing

• Support and manage product event campaigns to generate product awareness and demand.


• Support sales team (Retail Banking & Public Sector) and Regional Officers with the necessary product knowledge (proposals/RFPs/RFEs and technical expertise.


• Prepare and conduct product presentations; develop sales tools and sales training materials.


• Provide inputs for marketing collateral development.


• Supply sales teams with latest research and marketing information.

Customer and End-User Support

• Manage product-related support, feedback and inquiries from users.


• Determine customers' needs and desires by conducting research needed to obtain market information.


• Continuously review industry trends and client feedback to anticipate future market needs.


• Use market feedback to inform product refinement and guide ongoing development and management. 

JOB REQUIREMENTS

Education 

• Minimum Education:   First Degree in any relevant discipline. Additional Professional Certification is an added advantage.

Experience

• Minimum experience: 4-6 years cognate experience (Financial Services/Telecommunications).

KEY COMPETENCY REQUIREMENTS

Knowledge

• Customer Relationship Management


• Relevant Regulatory Policies/ Guidelines


• Project Management


• Industry Knowledge – global trends of mobile payments and financial inclusion


• Product strategy, development and management


• People Management


• Product life cycle management


• Financial and planning strategy


• Problem solving

Skill/Competencies

• Business / Product Development


• Channel Management


• Client Industry Knowledge


• Data Gathering and Analysis


• Numerate / Analytical Skill


• Computing (MS Suites)


• Presentation/ Negotiation Skills 


• Planning and organizing 


• Communication Skill (Written and Spoken)


• Technical skill


• Collaboration