• Application Deadline:
• Position: Student Engagement and Success Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

The selected applicant will be responsible for all the following:

• Manage engagement programs and activities to deliver experiences that support student success and satisfaction;


• Make decisions that advocate for and initiate improvements to the student experience; streamline processes and develop efficiencies;


• Develop a supportive and trusting relationship with students


• Utilize active listening, motivational interviewing, and empathetic, non-judgmental conversation to deeply engage with and learn about students


• Monitor student training progress, attendance, and behavior and provide personalized interventions as needed to keep the student enrolled in the training and on-track for graduation


• Maintain accurate records of student progress and submit monthly student activity logs and required documentation


• Monitor student progress in order to intervene, guide, and recommend solutions to training difficulties


• Ensures successful onboarding of new students


• Conducts reminder calls to new students regarding date, time and access information for new student orientation.

Requirements:

• Ability to multitask and prioritize tasks.


• Excellent time management skills.


• Well-developed organizational skills.


• Attention to detail.


• Great verbal and written communication skills.


• Passion for working with and helping international students


• Proven work experience as a Student Engagement and Success Specialist


• Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.


• Teamwork skills.


• Minimum of one year of customer service work experience


• Demonstrable commitment to promoting and enhancing diversity


• A degree in Management or a relevant field.

What we offer:

• Competitive Salary with Pension


• Lots of room for personal and professional development


• Great flexibility


• A great office with supportive team.


• Free Daily Lunch while at the office - always be refreshed.


• Monthly internet allowance inclusive of call credit - Work smart.


•  Medical, Dental & Vision Insurance - reduce your bills when it comes to health.


• All Expense Paid Team Events - Have fun in & out of the office.


• Company Swag - Some branded items on us.


• Access to our courses


• Access to the equipment necessary to execute their duties to meet their goals.

Salary:

Between 80,000 -100,000 monthly basic