• Application Deadline:
• Position: Program Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Project Management 
  
  

Job Summary

• We are seeking a highly organized and proactive Program Manager to drive collaboration and efficiency between our customer success and engineering teams. 


• This role is critical in ensuring seamless task tracking, robust documentation, strong inter-team communication, and optimized workflows. 


• The ideal candidate will have a solid background in technical coordination, IT administration(A PLUS), and cross-functional team management.

Responsibilities

Technical Documentation:

• Collaborate with engineering and customer success teams to produce and maintain comprehensive, up-to-date technical documentation.


• Ensure all documentation adheres to industry standards and reflects current system implementations.

Task Tracking:

• Manage the Trello board to coordinate and monitor tasks across engineering and customer success.


• Facilitate regular updates and ensure alignment with project timelines and company objectives.

 Communication:

• Establish and manage internal communication channels such as Slack to support collaboration.


• Act as a liaison between technical and non-technical teams, fostering understanding and clarity across functions.

IT Administration:

• Oversee internal IT infrastructure and promptly address any issues that arise.


• Coordinate with external vendors for specialized IT services and maintenance.

Reporting and Analysis:

• Produce regular progress reports on engineering and customer success initiatives.


• Provide data-driven insights to the Managing Partner to inform strategic decisions.

Workflow Optimization:

• Continuously assess and enhance workflows for efficiency and productivity.


• Identify and resolve process bottlenecks in collaboration with team leads.

Requirements

• Bachelor's Degree in Business Administration, Engineering, Computer Science, or a related field.


• 2+ years of experience in program or project management, preferably in a tech-driven environment.


• Strong understanding of project management tools (e.g., Trello, Asana) and communication platforms (e.g., Slack).


• Proven ability to manage cross-functional teams and complex workflows.


• Excellent written and verbal communication skills.


• Experience with IT administration or coordination is a plus.