• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND , First School Leaving Certificate , NCE , OND



• Experience 2 years



• Location Oyo




• City Ibadan




• Job Field Customer Care 
  
  

Job Summary

• We’re seeking a dedicated Customer Support Representative to join our team and ensure smooth order processing and delivery management.


• The ideal candidate should be detail-oriented, professional, and an excellent communicator who can ensure a seamless experience for our customers.

Responsibilities

• Order Confirmation: Verify customer orders through calls or messaging apps to ensure accuracy.


• Delivery Coordination: Follow up with delivery agents to confirm timely and successful deliveries.


• Customer Communication: Provide customers with timely updates on their orders, including delivery schedules or any changes.


• Record-Keeping: Maintain accurate records of orders and deliveries for easy reference.


• Feedback Reporting: Relay common customer feedback and delivery issues to management to improve service.

Requirements

• Candidates should possess an OND / HND / NCE / FLSC / B.Sc Degree with 2 years of experience.


• Smart Appearance: Must dress professionally and represent the brand’s image.


• Excellent Communication Skills: Outgoing, with the ability to communicate confidently and effectively.


• Browsing Phone with WhatsApp: Required for communication with customers and delivery agents.


• Proactive & Detail-Oriented: Ability to manage multiple orders and handle follow-ups efficiently.


• Age Requirement: Must be 18 years or older.