• Application Deadline:
• Position: Customer Service / Operations Personnel



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Purpose

• The role is an encompassing and evolving role which will involve administrative management, customer service and brand management.


• The successful candidate will be tasked with the duties stated in this document and others as may be decided by the CEO.

Responsibilities

• Convert potential customers by recommending goods or services and demonstrating how they benefit the customer personally


• Respond to customer inquiries about available products and services


• Establish new customer accounts, recording account information on written forms or digitally


• Listen to customer concerns and complaints with the goal of identifying the causes of the problem


• Inventory management and stock taking.


• Refer advanced cases to management for resolution, providing background information as necessary


• Maintain and regularly update financial account information using computer software programs


• Anticipate customer needs, following up with previous customers to offer reorders or additional services


• Executing marketing initiatives including campaigns, events, sponsorships and corporate social responsibility programs.


• Building brand awareness and increasing brand value and profitability.


• Increasing product sales and market share.


• Collaborating with different teams such as marketing, creative, legal, etc


• Ensuring that messaging and marketing activities are aligned with brand and company values.


• Develop strong customer relationships in order to generate high volume of prospective clients


• Develop creative strategies to retain the clients including interviewing them to take their feedback and incorporate it into the company’s growth plan.


• Determine cross-selling opportunities among different products and services offered by the organization.


• Maintain client relationship management database and utilize it to manage customer contacts and mailing list.


• Implementation of operational policies and procedures.


• Actively involved in the day to day running of the store activities.


• Maintain approved look and feel of the store at all times


• Carry out daily administrative tasks

Qualifications

• Graduate Degree in Management, Social Sciences, Operations


• Minimum of two years of related work experience

Competencies:

• Innovative and analytical mindset


• Computer literacy and ability to use Office Applications


• Ability to relate well with people with a view to converting leads


• Great communication skills (Verbal, Presentation)


• Smart, Critical, strategic and creative thinking.